Refund Policy

If you are not 100% satisfied with your purchase, NipponAmerica will gladly accept your return within 30 days if your warranty permits. Please contact our Customer Service team to obtain an RMA (Return Merchandise Authorization) within 30-days of your purchase. To ensure a speedy return, all returned items require an RMA and must be returned in the original packaging. Items without an RMA may be delayed or returned to the sender.

Note: Return shipping is not covered and is therefore the responsibility of the customer.

Within 30 Days of Purchase

Please contact our Customer Service team to obtain an RMA (Return Merchandise Authorization). You may receive further return instructions from the customer service team about your return.  Upon receiving, your return will be processed within 2-3 business days. You will receive a notification when your return has been processed. 

If your return is approved, we will initiate a refund to your credit card or original payment method. Please allow a few days for the credit to appear on your statement, the amount of time it takes may vary depending on the card issuer’s policies. *Please note that shipping charges are non-refundable.*

After 30 Days of Purchase

We are unable to offer refunds on purchases over 30 days old.

 

Please mail your return to:

NipponAmerica Returns Dept.

1195 NW 97th Ave

Miami, FL, 33172

 

Please allow approximately 2-3 business days for processing. You will receive a notification when your return has been processed.